Building Agentic CX: Designing AI Agents for Real Customer Journeys

30th June | 9am - 12pm | Gordan Ramsay Hell's Kitchen, 652 Wharf St SW, Washington, DC 20024

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An introduction to Customer Experience Automation

AI pilots are everywhere, but customer experience impact now depends on agentic AI delivering real‑time, context‑aware engagement. Organizations want to scale this intelligence across journeys without increasing complexity, but disconnected systems, siloed data, and isolated agents continue to make that ambition difficult to achieve.

So, how can organizations orchestrate agentic AI at scale to deliver consistent, high‑impact customer experiences?

Join Talkdesk for a two-hour interactive breakfast workshop designed for CX, IT, Operations, and AI leaders who want to move from AI experimentation to a well-orchestrated CX workforce of human and AI agents—without replacing existing infrastructure.

Through an educational overview, peer roundtable discussion, live demos, and Q&A, you’ll see how Customer Experience Automation, or CXA, helps teams identify high-value customer journeys, apply agentic AI, and build a practical path toward AI agents that improve resolution, reduce manual work, and create more consistent customer experiences.

In this two hour workshop session, we will unpack how to:

Move from traditional contact center automation to Customer Experience Automation.

Identify high-value use cases tied to cost pressure, service delays, revenue risk, or operational complexity.

Understand CXA

Kevin McNulty

Vice President, Product and Industry Marketing, Talkdesk

Meet the Speakers

See preconfigured, industry-specific AI agents and workflows in action.

Learn how teams can discover opportunities, build agents, test before deployment, and optimize performance.

Build AI Agents for Real Customer Journeys

Prove Value for Scale

Connect CXA use cases to ROI, business outcomes, and expansion planning.

Identify the right pilot candidates for your organization.

Leave with a clearer understanding of what CXA is, where AI agents can create value, and how to start building a practical roadmap for customer experience automation — focused on one measurable use case, a defined business outcome, and a path to scale with confidence.

Austin Miller

Senior Solutions Engineer - Retail & Public Sector, Talkdesk

Michelle Davis

Vice President, Systems Analyst, TowneBank

Where to find us