Orchestrating Profitability in a Volatile Market
June 24th | 10am–11am PT / 1pm–2pm ET
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Agenda
6:00pm - Arrival & Networking
6:30pm - Welcome & introduction from RapidScale
6:45pm - Customer fireside chat
7:15pm - Dinner & Discussion
8:45pm - Feedback session
9:00 pm - Close
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Karin Martin
Arbella Insurance
Assistant Vice President, Operations
With over three decades of leadership experience in the insurance sector, Karin Martin is a driving force behind customer experience and operational transformation at Arbella Insurance, a $1 billion regional property and casualty carrier. As the Assistant Vice President, Head of Operations, she oversees all service delivery and omnichannel strategy for the enterprise. Karin recently spearheaded a massive technological transformation at Arbella, successfully consolidating siloed contact centers and deploying AIdriven orchestration across the organization. A recognized industry thought leader, Karin is passionate about shifting contact centers from simply managing calls to seamlessly orchestrating personalized customer journeys.
Featured Fireside Chat: Navigating the Insurance Landscape with CXA
See It In Action: The Talkdesk Automation Showcase
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Marisol Cornjeo
Head of Solution Engineering Financial Services and Insurance & LATAM
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Rahul Kumar
Financial Services & Insurance GM
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Shawn O'Connell
US Area Vice President Financial Services & Insurance, AI
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Transforming Customer Experience from an Operational Cost to a Strategic Value Driver
We won't just talk about the future; we will show it to you. This event features a targeted, executive level demonstration of the Talkdesk Financial Services Experience Cloud. You will see firsthand exactly how Talkdesk has helped other insurance carriers overcome these exact obstacles to unify their data, empower their agents, and achieve rapid ROI.
VIRTUAL INSURANCE EXECUTIVE SUMMIT
What we'll cover
The Cut
99 Church St, New York, NY 10007, United States
Whether you are scaling operations for a Tier 1 national carrier or driving agile growth as a regional insurer, the existential challenges are the same: rising loss costs, unpredictable catastrophe (CAT) volatility, and the paralyzing weight of legacy technology debt.
To protect the combined ratio, insurance leaders must bridge the gap between business strategy and technical execution. The contact center can no longer operate as a siloed cost center; it must become an intelligent orchestration engine.
Join Talkdesk and a select group of insurance executives for an exclusive workshop exploring how to securely operationalize Agentic AI to lower expense ratios, escape legacy tech debt, and turn the claims experience into a powerful retention tool.
Decision points that signal it’s time to modernize your data
How financial institutions move from pilots to ROI at scale
Why unified, AI‑ready data platforms are critical for compliance and security
What governed access patterns mean for risk, speed, and trust
Turning modernization into measurable value
We are thrilled to welcome Karin Martin from Arbella Insurance for a candid, peer to peer discussion alongside Talkdesk executive leadership. Karin will share Arbella's realworld journey of adopting Customer Experience Automation (CXA), sharing insights on change management, securely deploying AI, and achieving tangible ROI in today's market.
What we'll cover
The Cut
99 Church St, New York, NY 10007, United States
Decision points that signal it’s time to modernize your data
How financial institutions move from pilots to ROI at scale
Why unified, AI‑ready data platforms are critical for compliance and security
What governed access patterns mean for risk, speed, and trust
Turning modernization into measurable value
What we will cover
June 24th | 10am–11am PT / 1pm–2pm ET
Navigating Margin Compression
Discover how top carriers are offsetting inflation and CAT risks by structurally lowering their expense ratios through automated customer journeys.
The "Agentic AI" Blueprint
Move past the hype of basic chatbots. We will explore how AI is securely executing complex workflows, from intelligent First Notice of Loss (FNOL) to proactive fraud detection and automated compliance.
Modernization Without Disruption
Learn strategic frameworks for layering AI orchestration over existing core systems (like Guidewire and Duck Creek) to achieve a unified 360degree view without the risk of a "rip and replace."
What we'll cover
The Cut
99 Church St, New York, NY 10007, United States
Decision points that signal it’s time to modernize your data
How financial institutions move from pilots to ROI at scale
Why unified, AI‑ready data platforms are critical for compliance and security
What governed access patterns mean for risk, speed, and trust
Turning modernization into measurable value
Meet the speakers